Analytics

How your team’s Review backlog, review time and friction move over time.

Admins can see Analytics. See Roles.

Analytics shows how your team’s Review workload and performance move over time. You find it under Analytics in the left sidebar. It has two pages, Capacity and Performance, which share the same period and filters. Figures update hourly, and every figure compares with the period of the same length before it.

Capacity

Capacity answers whether your team keeps up with the work that arrives: the backlog at the end of each day, week or month, and the Reviews that entered and left it in between.

Figure	What it counts
Backlog	Reviews waiting on your team: open, or awaiting a Sign-off. Reviews waiting on the Connection after a Follow-up are not in the backlog.
Reviews in	Reviews that entered the backlog in the period: created, plus resumed after the Connection answered a Follow-up.
Reviews out	Reviews that left the backlog in the period: finalized (accepted or declined), returned to the Connection with a Follow-up, and cancelled.
Backlog change	Reviews in minus Reviews out, with the backlog at the start and at the end of the period.

The backlog at the end of a period is the backlog at its start, plus Reviews in, minus Reviews out.

Performance

Performance looks at the Reviews finalized in the period, the ones with an accept or decline decision.

Speed

Figure	What it measures
Time to decision	Days from the creation of the Review to its accept or decline, including the days the Review spent with the Connection on Follow-ups. Median over the Reviews finalized in the period.
Connection waiting time	The same clock without the days spent waiting on the Connection: queue, handling and Sign-off together. Median over the Reviews finalized in the period.

Both are calendar days.

Friction

Figure	What it measures
Straight-through Processing (STP)	Share of finalized Reviews decided without sending the Connection a Follow-up.
Application friction	Finalized Reviews by rounds of Follow-ups before the decision: none (STP), one, two or more. A round is one return to the Connection, however many Follow-ups it carried.
Internal friction	Among finalized Reviews that had a Sign-off request: how many the signer approved without a return, returned once, or returned two or more times.

FAQ

Why is the backlog smaller than the list of open Reviews?

The backlog counts Reviews waiting on your team only. The Reviews page also lists Reviews that wait on the Connection after a Follow-up.

Why don't Time to decision and Connection waiting time add up?

Both are medians over different distributions. The median of the whole is not the sum of the medians of its parts.

Why does Internal friction show no data?

No Review finalized in the period had a Sign-off request. Choose a longer period, or check whether your policies require Sign-offs.

Why does Today show nothing on Performance?

Performance counts finalized Reviews. Until a Review is accepted or declined today, there is nothing to measure. Choose 7 days or longer.

Can I see the figures for one analyst?

Not yet. Analytics shows the whole organization, narrowed by Review type and Connection country.